Refund Policy

When we refund

• Not delivered — your payment confirmed on-chain but the plan or boost was never activated and we can't activate it.
• Overpayment or duplicate payment — you paid more than the quoted amount or paid twice for the same order.
• Service failure — a boost was cut short because of an outage or error on our side (we'll extend it or refund the unused part).

When we don't

• A plan or boost that was delivered as described, including a boost that did not bring the traffic or price movement you hoped for.
• Listings removed for breaking our Terms (for example scams, impersonation or misleading claims).
• Payments sent to the wrong address, on the wrong network or with the wrong token — on-chain transfers can't be reversed.
• Changes in the price of SOL or USDC between payment and refund.

How to request a refund

Email team@arcai.io within 7 days of payment with the Solana transaction signature, the wallet you paid from, and what the payment was for. We usually reply within 3 business days.

How refunds are paid

Approved refunds are sent in the same token (SOL or USDC) to the wallet that made the payment. Network fees are not refunded. Where a fix is possible — for example activating a plan that didn't switch on — we'll offer that first.

Free early access

All plan features are free until December 31, 2026, so you don't need to pay for a plan to try ARC AI. See pricing.